Field Service Coordinatior

Must have 2 or more years of routing / dispatching professional service technicians

Must have 3 or more years of customer service experience

Must demonstrate an ability to resolve escalated customers

We are currently seeking an exceptional candidate to provide partnership and management support to the Director of Field Operations. The role has 3 essential components:

• Office Administration
  • Liaison with accounting
  • Communication with sales
  • Consultation with management
• Project Coordination
  • Communication with technicians
  • Project needs assessment  
  • Collaboration with shipping and receiving
• Customer Service
  • Customer communication
  • Value creation
  • Collection of feedback

Above all, execution partnership is the most significant responsibility within the Field Operations Administrator’s position; s/he will be relied upon by the Director of Field Operations to provide advising/counseling and highlight gaps, risks and opportunities.

The ideal candidate for this role is someone who:

• Can be an effective partner to the Director of Field Operations and willing take on any tasks and assignments that are needed to assist in branch success; see’s the needs before they become issues and works to help solve them

• Brings structure to chaos by exercising good judgement, common sense, and reasoning; able to go back and forth between the conceptual (goals/strategy) and practical (application/execution)

• Can effectively understand ambiguity, risk, and uncertainty; shifts gears comfortably (e.g., resetting priorities on the fly) and can make decisions and act without having all lights on green

• Excels at relationship building; acts as a uniting force among the team and across pillars/departments to create cohesion and alignment under a common goal, as well as to drive decision-making and influence outcomes

• Has the drive and ability to make an impact, both broadly and individually, to shape change and ultimately improve operations of the branch; takes the bull by the horns and can turn the Field Operations Director’s vision into reality

Position Requirements:

• A minimum of 4 years of relevant experience in a business/strategy role

• You must be highly detail-oriented

• Must be comfortable wearing many hats, picking up the slack, and helping wherever is needed

• You must be resourceful and creative, capable of solving difficult, critical problems by leveraging the existing resources of the organization

• Previous experience in an industrial service or operations-type environment preferred

• High degree of common sense and knowledge of operational excellence; knows what it takes to “make the trains run on time”

• Effectively assist in managing within budget, including assisting in optimizing branch cost management

• Ownership. You take responsibility for the work you do

• Commitment to Safety and Environmental Quality

• Quality. You take pride in everything you deliver as a reflection of yourself

• Pragmatic decision maker able to weigh the risks/benefits and know what s/he knows and does not know in the process

Job Type: Full-time