Technical Service Coordinator - Salt Lake City, Utah

Technical Service Coordinator – Salt Lake City, Utah

Dispatch

Salt Lake City, UT

Posted 2 months ago

Salary: $23 to $25 Doe

Must take ownership of the position and have great communications skills

Core Competencies for the position:

Must have excellent customer service skills
Must be able to communicate effectively with other departments and especially customers
Must be able to understand generator and electric motor, parts diagrams
Must be able to review paperwork and proactively create a strategy for technicians
Must be able to research and determine the most efficient strategy to solve issues
Must have worked on engines or mechanical devices in the past.
Must be able to understand the difference between OEM and Aftermarkets parts
Must have 2 or more years of routing / dispatching professional service technicians
Must demonstrate an ability to resolve escalated customers

Energy Management Corporation has an opening for a Field Service Coordinator in our corporate headquarters. We are a 43-year-old and growing industrial automation company headquartered in Salt Lake City, Utah that sells and services electrical motors, drives and generators.

Basic expectations are as follows-

· Work closely with generator service, field engineering and the motor shop managers to schedule calls with customers with appropriate technicians.

· Work with inside sales to follow up quotes and completing outstanding jobs as parts are obtained.

· Work with managers to insure completion of SO’s through the PMR and billing process. This includes working with vendors on any additional requirements for warranty or start up.

· Coordinate with technicians and managers on after hour calls and schedules. Ultimately dispatch is controlling and directing after hours emergency calls.

· Coordinate with accounting on customers “On Credit Hold” to avoid incurring additional charges until accounts brought current.

· Other duties as assigned

A successful candidate will have a pleasant attitude, and the ability to communicate well with employees, technicians, managers, and executives in a service environment. Ideal candidates will possess a passion for people, as well as the work they are passionate about.

Applicants must be able to fulfill the physical duties of the job, which include being able to stand or walk for extended periods of time. Individuals must be able to reach with hands and arms. Candidates must also be able to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Job Features

Job Category

Dispatch

Apply Online

First Name*

Last Name*

Email*

A valid email address is required.

Telephone Number*

A valid phone number is required.

Alternate number

A valid phone number is required.

Address Line1*

Address Line2

City*

State*

Zip*

Position for which you are applying*

Other positions you are interested in

Date available for work*

Expected Salary $*

Per*

Schedule you are available to work*

Are you legally eligible to work in the United States?*

Are you presently employed?*

How were you referred to our company?*

Do you have any relatives employed by our company?*

Have you ever applied for a position with our company?*

Are you willing to submit to a post-offer drug/alcohol screen and physical exam (where applicable), as a condition of employment with Energy Management Corporation?*

Please list any professional skills and/or certification information that may assist us in our selection process

All applications that have been completed in full will be reviewed. If your skill set matches the qualifications required for the position you've applied for, you will be contacted by a member of our team.

Completion of this data is voluntary and will not affect your opportunity for employment or terms or conditions of employment. This form will be used for EEO-1 reporting purposes only and will be kept separate from all other personnel records only accessed by Human Resources Department or a member of the Executive Team.

Gender*

Hispanic or Latino?*

Race / Ethnicity*

We are an equal opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province, or Local status unrelated to the performance of the work involved.

Please check any definitions that apply to you.

Voluntary Self-Identification of Disability*

Protected Veteran Status*

Terms and Signature

Terms*

I Accept and Understand: All information provided by me is true and correct to the best of my knowledge. I understand omissions or misrepresentations may result in rejection of my application or; if employed; may result in subsequent dismissal. I understand and agree that background inquiries may be requested by you or on your behalf that will seek information as to my character; work habits; including oral assessments of my job performance; experiences and abilities; along with reasons for termination of past employment. Furthermore; I understand and agree that you may request information from various federal; state; and other agencies; including public and private sources which maintain records concerning my past activities relating to my driving record; credit history; criminal record; civil matters; previous employment; educational background; and other past experiences. I acknowledge that EMC participates in E-verify to determine the eligibility of their employees to work in the United States. I acknowledge that a telephonic facsimile; email; or copy of this release shall be as valid as the original. This release is valid for all federal; state; county and local agencies and authorities. I understand this is a preliminary application and not a contract to employ me. Furthermore; in the event I am employed; my employment shall be completely voluntary and may be terminated at will at any time by either myself or the company. I understand that no one other than the company president has authority to enter into any employment agreement to the contrary. I agree to take a job-related physical examination or a drug/alcohol test when requested as a condition of employment. I agree to comply with all rules of the company as a condition of employment. In the event the company advances me money or other things of value; I agree to repay the company and also that any amount still owing may be deducted from my final paycheck. I DO NOT Accept

Applicant Signature (type name to sign)*

Attach Resume*