At Energy Management Corporation (EMC), we believe great customer experiences don’t just happen—they’re built by people who care. That’s why we’re looking for a Customer Experience Specialist to join our Salt Lake City team. If you’re someone with a can-do attitude, excellent communication skills, and a knack for solving problems, this could be the perfect role for you.

This isn’t a call center job. It’s a consultative, customer-first position where you’ll work with industrial professionals who rely on us for top-tier electrical products and services. Think motors, VFDs, generators, and more—you’ll be helping businesses keep the power flowing.

What You’ll Do

As a Customer Experience Specialist, every day will be a little different. You’ll get to:

• Support our outside sales team and field technicians by creating quotes, fulfilling orders, and keeping CRM data sharp and accurate.
• Be the first point of contact for customers via phone, email, and e-commerce, making sure they get quick, clear, and professional solutions.
• Build relationships and grow accounts by developing outbound sales strategies tailored to customer needs.
• Become an expert on our products and services so you can confidently guide customers to the best solutions for their business.

What We’re Looking For

We’re seeking someone who has:

• At least 2+ years of customer service, implementation, or technical sales experience (bonus points if it’s in an industrial setting).
• Familiarity with CRM or ERP systems (Salesforce, Zoho, SharpSpring, or similar).
• Strong problem-solving skills and excellent communication abilities.
• Experience or exposure to industrial electrical equipment (motors, drives, generators, etc.)—huge plus!
• Comfort with Microsoft Office and general computer know-how.

Why You’ll Love Working Here

We want our employees to feel supported both inside and outside of work. That’s why we offer:

• Full-time schedule: Monday–Friday, 8:00 AM – 5:00 PM (with an hour lunch).
• Comprehensive benefits: Medical, Dental, Vision, Life, STD, LTD, and more.
• 401(k) and Roth with 3% match.
• A collaborative, team-focused environment where your input matters.

The Details

• Location: On-site in Salt Lake City, Utah.
• Pay: Base pay, no commissions—your stability matters to us.
• Physical requirements: Ability to stand/walk for extended periods, lift/move up to 25 lbs., and adjust focus when working with equipment or data.

About EMC

Energy Management Corporation is proud to be an Affirmative Action / Equal Employment Opportunity employer. We welcome and encourage qualified women, minorities, and individuals from all backgrounds to apply.

Candidate Attestation

I hereby certify that the information provided in my application, résumé, and any accompanying documents is true, complete, and accurate to the best of my knowledge. I understand that any misrepresentation, falsification, or omission of information may disqualify me from consideration for employment or, if employed, may result in disciplinary action up to and including termination.

I authorize the company to verify the information I have provided and to contact references, previous employers, or educational institutions as necessary.

By submitting my application, I acknowledge that I have read and understand this attestation.