Customer Service Specialist – Salt Lake City, Utah

Other

Salt Lake City, UT

Posted 7 days ago

Energy Management is seeking a person who can fill our customer service role in our Salt Lake City office. This is not a commissioned sales position and is not a call center.

You will be expected to gain expertise on the products we sell and the services we offer. You will then help guide our customers to the products / services that is best for their needs. You will be an advocate for the customer when working with other internal teams and you will be councilor listening to their frustrations. Overall, your job is to provide the best solutions in the industry for our customers.

Salary Range – $20 – $25 per hour

Full – Time – 8:00 AM to 5:00 PM (hour lunch)

Full benefits including:

Medical
Dental
Vision
Life, STD, LTD, and other selections
401 K and Roth with 3% match

As a Customer Service Specialist, you will work in a consultative environment with three main job functions:

Supporting the outside salesforce and field service technicians in quoting and fulfilling orders, along with maintaining CRM data.
Responding to inbound customer inquiries that come through phone, email, and e-commerce sites.
Developing and implementing an outbound sales plan with a focus on assigned accounts and new business.

Because of the diverse day-to-day activities of this role, EMC is seeking someone who already has experience with electrical equipment (motors, VFDs, generators, etc.) or similar products. This job is not a call center type of environment. This position will include a base pay, no commissions.

Skills/Abilities Required

Prior experience with industrial electrical and automation strongly preferred. Proficiency in typing, Microsoft Office (Word, Excel, etc.), and general computer functions/equipment. Previous experience with CRM software preferred (Sharp Spring, Salesforce, Zoho, etc.)

Applicants must be able to fulfill the physical duties of the job, which include being able to stand or walk for extended periods of time. Individuals must be able to reach with hands and arms. Candidates must also be able to frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

EMC is an Affirmative Action/Equal Employment Opportunity employer. Qualified women and minorities are encouraged to apply.

Shift:

8-hour shift

Weekly day range:

Monday to Friday

Work setting:

In-person

Work Location: In person

Job Features

Job Category

Customer Service

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I Accept and Understand: All information provided by me is true and correct to the best of my knowledge. I understand omissions or misrepresentations may result in rejection of my application or; if employed; may result in subsequent dismissal. I understand and agree that background inquiries may be requested by you or on your behalf that will seek information as to my character; work habits; including oral assessments of my job performance; experiences and abilities; along with reasons for termination of past employment. Furthermore; I understand and agree that you may request information from various federal; state; and other agencies; including public and private sources which maintain records concerning my past activities relating to my driving record; credit history; criminal record; civil matters; previous employment; educational background; and other past experiences. I acknowledge that EMC participates in E-verify to determine the eligibility of their employees to work in the United States. I acknowledge that a telephonic facsimile; email; or copy of this release shall be as valid as the original. This release is valid for all federal; state; county and local agencies and authorities. I understand this is a preliminary application and not a contract to employ me. Furthermore; in the event I am employed; my employment shall be completely voluntary and may be terminated at will at any time by either myself or the company. I understand that no one other than the company president has authority to enter into any employment agreement to the contrary. I agree to take a job-related physical examination or a drug/alcohol test when requested as a condition of employment. I agree to comply with all rules of the company as a condition of employment. In the event the company advances me money or other things of value; I agree to repay the company and also that any amount still owing may be deducted from my final paycheck. I DO NOT Accept

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